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Our staff help when you need it most

Case Management Services works one-on-one with individuals and families to provide information, connections to resources, problem-solving assistance, advocacy, counseling, support and emergency financial assistance.

  • Case managers can help you access financial assistance to address emergencies related to housing, transportation, utilities, child care, medical and other concerns. If you would like to speak with a case manager, please see How to Begin/Hours.
  • Case managers can arrange on-site meetings with staff from Hennepin County to apply for or get information about financial and social services through the county
  • Case managers can provide assistance for you to shop in Resale Select, our on-site store, for clothing and household goods

Food

The food shelf provides food at no charge to you as often as every other week to help stretch your food budget. We will ask you to meet with a case manager before using the food shelf for the first time. (Remember to bring your picture ID for every food shelf visit.) Also, our team can get you signed up for FREE and reduced lunches for your school-age children. Here are the steps to use the food shelf:

  • Check the date/time to make sure the food shelf is open – Click here for hours
  • When you arrive ask the receptionist for a food shelf number
  • There are resources in the waiting room – check them out until your number is called
  • Staff will meet briefly with you to verify your address and family size
  • Go to the food shelf – there will be people to help you select items if you’d like
  • Proceed to the checkout area after choosing your items
  • The food shelf team will count, weigh and bag your items
  • The team can then help you load your car or wait while you drive your car to the door

Employment

Employment Services provides a team of staff, a job board and a computer lab to help you:

  • Find and keep a job
  • Prepare for your job search, including resume writing and interview practice
  • Make and follow a plan to raise your earning potential and create a career path through professional development and individual support
  • Address challenges that are getting in the way of finding work

Employment resources

Contact Info

  • Employment Services – contact your case manager or Tanya Williams, Employment Services Manager, at twilliams@iocp.org or 763-489-7541
  • Computer lab and classes – contact Josh Katzenmeyer, Employment Training Coordinator, at jkatzenmeyer@iocp.org or 763-489-7709

Kids

Case managers can help you access child care resources. One resource is Caring for Kids (CfK), which helps families pay for high-quality early childhood care and education to ensure their children enter kindergarten ready to learn. We can also help you sign up for child care assistance with Hennepin County or get on their waiting list. Contact your case manager for more information about CfK and other child care resources.

Back to School

Grade-specific bags of school supplies are distributed in late August/early September for K-12 students. Registration begins in August and continues through the day of distribution. A Back-to-School resource fair is held the same day to help families connect with school staff, access resources and get ready for the new school year.

Baby Layette

Packages of supplies for new parents and babies are available when babies are born. Contact your case manager for more information.

Birthday Shelf

A gift, book and cake/frosting mix are available for kids turning 1-17 within one month of their birthday. Contact your case manager or talk with someone at the reception desk for more information.

Neighborhoods

Formerly known as CONECT, the Neighborhood Program provides services to families living in multi-unit neighborhoods throughout Plymouth and Medina. On-site services connect families with community resources; assist residents in building healthy neighborhoods; and support youth through Homework Clubs, summer camp and other recreation and enrichment programs. The Neighborhood Program currently serves these apartment communities:

  • Currents
  • Kimberly Meadows
  • Lakeview Commons
  • Medina Townhomes
  • Plymouth Colony
  • Shenandoah Woods
  • Stone Creek
  • Vicksburg Commons
  • Willow Wood Estates

If you live in one of these neighborhoods and want to participate in the Neighborhood Program, please contact Katie Shepherd, Neighborhood Program Manager, at kshepherd@iocp.org or 612-802-4378.

Transportation

The Rides Program provides transportation to medical appointments and Adult Basic Education classes for community residents, regardless of income. To request a medical ride: call Interfaith Outreach at 763-489-7500, Monday-Friday, 9 a.m.-noon, and ask for “Rides.” To request a ride to an Adult Basic Education class, please speak with your class instructor. For financial assistance related to transportation – car repairs, gas cards or bus passes – contact your case manager.

Holiday Gift Program

Community members provide gifts during the Christmas, Hanukkah and Eid seasons. Registration is held in October for gifts in December and approximately six weeks prior to Eid ul-Fitr. Register at the Interfaith Outreach building (1605 County Road 101 N in Plymouth).