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covid-19 response

The health and safety of our community is our priority. To protect all members of our community – clients, staff, volunteers, partners and neighbors – we are following COVID-19 recommendations from the government. We have adjusted our service delivery to an Essential Services Model. Essential services include food, emergency financial assistance, and welcoming new clients. These services are being delivered differently, but for the time being we will remain open. Our intention is to minimize contact between people and decrease opportunities for exposure while continuing to meet community needs.

Building access restricted:

  • Volunteer shifts canceled
  • Staff workload shifts to essential services model (food, emergency financial assistance and welcoming new clients)
  • Meetings held via phone/tele meeting to minimize in-person contact
  • No building access for volunteers, clients, others
  • Only donations for food shelf accepted (toilet paper and peanut butter are most needed, but view the full list) during limited drop-off hours: Monday and Friday, 10 a.m.-5 p.m.
  • Resale Select store is closed and is not accepting donations of clothing or household goods
  • All public events are postponed

This community always rises to every challenge, and this is no exception. Our community knows how to get really hard things done. Thank you for your support!

Keep checking this page to stay up to date on our emerging needs and services offered during COVID-19.

What services are available to clients?

We are continuing to follow the evolving situation around COVID-19 and are adjusting our service delivery in response. Our intention is to continue to meet community needs while protecting all members of our community – clients, staff, volunteers, partners and neighbors.

Beginning Monday, March 23 until further notice:

Food Shelf

Hours
Mondays: 3-6 p.m.
Fridays: 9 a.m.-noon

Food Distribution: Drive-up model

  • Clients will drive up to the building, following parking signs, and stay in their car
  • Staff will greet them at their car and request basic family information
  • Staff will bring pre-packed bags of groceries out to clients’ cars
  • Clients coming on foot or through other transportation methods will be served in a similar manner outside of the building

Case Management

Hours
Mondays: 9 a.m.-6:30 p.m.
Tuesday-Friday: 9 a.m.-5 p.m.

Staff
Our team will be available remotely. To connect with your Case Manager, please call their direct line or email them directly. Staff are not in the building but will be accessing phone messages and email regularly. Please allow up to 48 hours for a response. If you are unsure whom to contact, email us at clientintake@iocp.org or call us at 763-489-7500. Messages will be retrieved throughout each day and will be routed to staff.

Emergency Financial Assistance
Procedures and eligibility related to financial assistance have not changed. If you have an emergency need, please contact your Case Manager. Requests may take up to one week to process.

No walk-in hours
Our building is closed. For everyone’s protection during this time, we do not want guests to come to our building. There will be no walk-in hours.

New clients
If you live in Hamel, Long Lake, Medina, Minnetonka Beach, Orono, Plymouth west of 494 or Wayzata and want to begin accessing Interfaith services, please email us at clientintake@iocp.org or call us at 763-489-7500. We will enroll you in food shelf and/or schedule a new client intake and connect you with Case Management staff. Both will be done by phone.

Employment Services is here to help!

During these uncertain times, please know that our Employment Services staff are here for you and can be accessed by phone or email free of charge. For those new to Employment Services, please email EmploymentServices@iocp.org to get connected to a staff person.

Job Postings:

  • Staff can create customized job alerts and have them emailed to you daily or weekly.
  • Our partner, RealTime Talent, is closely monitoring job trends in our state and sharing insights around industries and jobs that are greatly affected by this pandemic. Read their blog here.

Get Job-Ready:

  • An employment professional can help you create or revise your resume.
  • Get personalized interview coaching and arrange for a phone mock interview.
  • Talk to an Employment Counselor about your specific career questions & concerns.

Neighborhood Program
Neighborhood Program staff are not on-site but can be reached by calling their direct lines or emailing them directly.

Cancellations

  • Neighborhood Program activities are canceled
  • Resale Select is closed
  • Computer Lab is closed
  • WIC is not operating in the building
  • Medical rides are not available
  • Making Moves program is postponed
  • Wayzata Public Schools classes in the building are canceled
  • Relate and Washburn staff are not in the building

What are other resources for help?

We’ve put together a list of other resources that we will continue to update. View it here.

Don’t forget to connect with others in your life.
Social distancing doesn’t have to mean social isolation. Reach out to neighbors by phone, email or community networking sites. If someone in our service area is in need of food or emergency financial assistance, have that person contact us directly at 763-489-7500 or clientintake@iocp.org.

Do you still need volunteers?

We have adjusted to an Essential Service delivery model that allows us to carry out essential services. While following the guidelines provided by the CDC including social distancing and no gatherings of 10 or more people, we are not engaging community volunteers. Instead, we’re limiting the number of staff who will lead this work for the time being.

Starting Monday, March 16 until further notice: Volunteers should not report to regular shifts on-site at our building or at Neighborhood Program locations. This change will bring our weekly building guests down from over 500 staff and volunteers to less than 30 people (limited staff only). We will limit on-site services and programs to minimize traffic in our building.

If you have specific questions about how this affects your programs or volunteer projects, please reach out to your staff supervisor via email. Financial donations are our greatest need during this time.

Can I still drop off donations?

We appreciate your donations, especially of toilet paper and peanut butter (view full list), to help us maintain the pre-packed food bags we’re distributing. We have limited our hours for food shelf donation drop-off in an effort to limit contact and exposure for our staff and to our clients. Food Shelf Donation Drop-off Hours: Monday and Friday, 10 a.m.-5 p.m.

We are not accepting Resale Select donations such as furniture, clothing or household goods at this time.

How can I help?

In times of uncertainty such as this, we see the best of our community emerge. We are overwhelmed with gratitude for all who have asked, “How can I help?” in the midst of the COVID-19 crisis.

The best way you can help our most vulnerable neighbors right now is by making a financial donation. Financial donations support our ability to respond to emergency needs for food and financial assistance most flexibly, while reducing the number of hands that touch the food and goods we distribute. With your $1 donation, we can source $9 of food from partners.

Here’s what your donation can do:

  • $250 fills 60 emergency bags
  • $100 feeds a family of 4 for a month
  • $50 provides food for 236 meals

Are you holding any events?

Per Executive Order, our scheduled public events are postponed. The health and safety of our community is our priority, and we will communicate updates when they are available. Our intention is to minimize contact between people and decrease opportunities for exposure. Thank you for understanding.

How are you making these decisions?

The following principles guide our decisions:

  • We want a healthy community. As an employer, service provider and community convener, we take seriously the unique risks posed by COVID-19. We will structure the services we are able to deliver in a way that minimizes exposure while providing vital support.
  • We are resilient. We acknowledge the need to work differently because it is not business as usual right now. We remain steadfast in our commitment to our clients and to our community.
  • We are planful. We are in a new situation where information and best practices can change by the hour or by the day. We will set a course and as we learn new information, we will update plans for our work.
  • We will model radical hospitality in a world of social distancing. We will follow the guidance and best practices from the CDC and the Minnesota Department of Health. We will also ensure that our clients know All Are Welcome Here as we continue to provide critical services in the areas of food and family support, although how we provide services may shift over time.
  • We acknowledge systemic inequities. We acknowledge that each decision we make as an employer and service provider has unique impacts on each our stakeholders. As an employer and service provider, we are making decisions to continue to support clients, staff and volunteers in all the ways that we are able to in alignment with our vision, mission, values, commitment to diversity and business needs.

How can I stay in touch with Interfaith?

Please continue to check this COVID-19 Response page to stay up to date on our emerging needs and services offered. Sign up for emails from Interfaith and like us on Facebook! Our goal is to keep you informed about our work during this time, as well as inspire you with stories of kindness throughout our community.

Interfaith shifted to an Essential Services model during COVID-19.

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