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covid-19 response

Interfaith Outreach goes curbside this summer

We are open and ready to help! Meet us curbside, right in front of our building. While much of our work continues to take place remotely (case management, employment services), this curbside model will support that work with optional in-person contact.

Rest assured that Interfaith Outreach is carefully protecting all members of our community and following guidelines such as face mask use and physical distancing. We will expand access to our services while prioritizing the health and safety of all who connect with us.

expanded SERVICEs and curbside approach:

  • Meet us curbside (optional). There is a significant reduction in virus spread when meeting outside. Our curbside service model will minimize contact and decrease opportunities for exposure during conversations.
  • We use appropriate safety precautions. View our curbside health and safety guidelines, as well as Interfaith’s full COVID-19 Preparedness Plan.
  • If you are sick, please stay home and connect with our staff via phone or email. You can also call the front desk at 763-489-7500.
  • Some volunteer opportunities for food shelf, curbside services, Resale Select and “DIY” at home projects are now available. Email getinvolved@iocp.org to learn more.
  • Donations for food shelf accepted (toilet paper and diapers sizes 5 and 6 are most needed, but view the full list). Drop-off hours: Mondays and Fridays, 10 a.m.-5 p.m.
  • Resale Select store will accept certain donations of clothing or household goods (view list) starting July 6.
  • June-August 2020 public events will be held virtually.

This community always rises to every challenge, and this is no exception. Our community knows how to get really hard things done. Thank you for your support!

Keep checking this page to stay up-to-date on our emerging needs, opportunities and services offered during COVID-19.

What services are available to clients?

Rent support related to COVID

In addition to our emergency financial assistance program, we are now partnering with the city of Plymouth and Hennepin County to make available additional rental assistance for those who have lost income due to COVID. If you have lost income due to COVID and are struggling to pay rent you may be eligible. Please reach out by calling 763-489-7500 or emailing clientintake@iocp.org. This COVID-related rent support is available to renters in Hamel, Long Lake, Medicine Lake, Medina, Minnetonka Beach, Orono, West Plymouth, Wayzata and Maple Plain, Loretto and Independence.


Face masks

Face masks are available for clients to pick up – one per person, please. Ask us in the drive-up food shelf line or at the tent in our parking lot.


Interfaith is open curbside this summer.

Curbside Hours

Mondays 12-6 p.m.
Wednesdays 9 a.m.-3 p.m.
Fridays 9 a.m.-3 p.m.

While much of Interfaith Outreach work with clients continues to take place remotely (case management, employment services), this curbside model will support that work with optional in-person contact.

We can help clients:

  • Connect with staff remotely
  • Provide information and resources
  • Receive documents and give them to staff on clients’ behalf
  • Print, copy and scan important Interfaith-related documents

Face masks will be required (and provided if needed), and social distancing will be observed on the Interfaith property (outside and inside the building). Our intention is to continue to meet community needs while prioritizing health and safety. If you are sick, please stay home and continue to access services remotely.


Drive-up Food Shelf

The Drive-up Food Shelf is open 3 days a week.

Mondays 3-6 p.m.
Wednesdays 9 a.m.-noon
Fridays 9 a.m.-noon

Drive-up modelwatch a quick video to see how it works

  • Clients will drive up to the building, following parking signs, and stay in their car
  • Food shelf team will greet them at their car and request basic family information
  • Food shelf team will bring pre-packed bags of groceries and additional choice items (e.g. milk, meat, produce) out to clients’ cars
  • Clients coming on foot or through other transportation methods will be served in a similar manner outside of the building

Case Management

Hours
Mondays: 9 a.m.-6:30 p.m.
Tuesday-Friday: 9 a.m.-5 p.m.

Staff
To connect with your Case Manager, please call their direct line or email them. Please allow up to 48 hours for a response. If you are unsure whom to contact, email us at clientintake@iocp.org or call us at 763-489-7500. Messages will be retrieved throughout each day and will be routed to staff. Access to the building is limited.

Emergency Financial Assistance
Procedures and eligibility related to financial assistance have not changed. If you have an emergency need, please contact your Case Manager. Requests may take up to one week to process.

Walk-in service not available
Our staff and services are available remotely. Brief in-person contact can take place curbside. For everyone’s protection during this time, guest access to the building is limited. Please email us at clientintake@iocp.org or call us at 763-489-7500 to arrange an appointment.

New clients
If you live in Hamel, Long Lake, Medina, Minnetonka Beach, Orono, Plymouth west of 494 or Wayzata and want to begin accessing Interfaith services, please email us at clientintake@iocp.org or call us at 763-489-7500. We will enroll you in food shelf and/or schedule a new client intake and connect you with Case Management staff. Both will be done by phone or curbside at our building.


Employment Services

We’re here to support you!

Interfaith Outreach Employment Services professionals are available remotely to assist you during this uncertain time. We can be reached at EmploymentServices@iocp.org. Please allow up to 48 hours for a response. Information about our remote services, local employers who are hiring now (updated weekly), and current information on unemployment benefits are found here.


Neighborhood Program
Neighborhood Program staff are not on-site but can be reached by calling their direct lines or email.


Program and service change summary

  • We are available curbside, with limited access to inside building, and remotely
  • Food shelf available as a drive-up model
  • Limited food shelf donation drop-off hours (Mondays and Fridays, 10 a.m.-5 p.m.)
  • Employment Services available remotely
  • Neighborhood Program are available as resources (in-person activities canceled)
  • Resale Select is closed for in-person shopping temporarily, but offering online shopping and curbside pickup
  • Computer Lab is closed
  • WIC is not operating in the building
  • Medical rides are not available
  • Wayzata Public Schools classes in the building are canceled
  • Relate and Washburn staff are not in the building

What are other resources for help?

We’ve put together a list of other resources that we will continue to update. View it here.

Don’t forget to connect with others in your life.
Physical distancing doesn’t have to mean social isolation. Reach out to neighbors by phone, email or community networking sites. If someone in our service area is in need of food or emergency financial assistance, have that person contact us directly at 763-489-7500 or clientintake@iocp.org.

Do you still need volunteers?

We have expanded to a Curbside Service model that allows us to carry out services both outside the building and remotely. While following the guidelines provided by the CDC including physical distancing and no gatherings of 10 or more people, we are limiting the number of people who will lead the work.

Carefully limiting volunteer roles will keep our daily building guest count down, which prevents spread.

If you have specific questions about how this affects your programs or volunteer projects, or have an interest in learning about how to help with the curbside model, please email getinvolved@iocp.org. Financial donations are our greatest need during this time.

Is the Resale store open?

The store is not open for in-person shopping right now, but customers can shop online and pick up curbside. We will be able to accept certain donations of clothing or household goods (view list) starting July 6 only on Mondays and Fridays, 10 a.m.-5 p.m. Follow Resale Select on Facebook to be notified when the physical store opens back up.

Can I still drop off donations?

We appreciate your donations, especially of toilet paper and diapers (specifically sizes 4, 5 and 6) to help us maintain the pre-packed food bags we’re distributing. View full list. We have limited our hours for food shelf donation drop-off in an effort to limit contact and exposure for our staff and to our clients. Food Shelf Donation Drop-off Hours: Mondays and Fridays, 10 a.m.-5 p.m.

We are not accepting Resale Select donations such as furniture, clothing or household goods at this time. We will be able to accept certain donations of clothing or household goods (view list) starting July 6 only on Mondays and Fridays, 10 a.m.-5 p.m.

How can I help?

In times of uncertainty such as this, we see the best of our community emerge. We are overwhelmed with gratitude for all who have asked, “How can I help?” in the midst of the COVID-19 crisis.

The best way you can help our most vulnerable neighbors right now is by making a financial donation. Financial donations support our ability to respond to emergency needs for food and financial assistance most flexibly, while reducing the number of hands that touch the food and goods we distribute. With your $1 donation, we can source $9 of food from partners.

Here’s what your donation can do:

  • $250 offers a utility payment assist that keeps the lights on
  • $100 feeds a family of 4 for a month
  • $50 fills 12 emergency bags

How can I stay in touch with Interfaith?

Please continue to check this COVID-19 Response page to stay up to date on our emerging needs and services offered. Sign up for emails from Interfaith and like us on Facebook! Our goal is to keep you informed about our work during this time, as well as inspire you with stories of kindness throughout our community.

Are you holding any events?

Our scheduled public events this summer are going virtual online. These events include: Girls, Glamour & Giving on July 22 and the Caring for Kids Breakfast on Aug. 19. Details are forthcoming.

How are you making these decisions?

The following principles guide our decisions:

  • We want a healthy community. As an employer, service provider and community convener, we take seriously the unique risks posed by COVID-19. We will structure the services we are able to deliver in a way that minimizes exposure while providing vital support.
  • We are resilient. We acknowledge the need to work differently because it is not business as usual right now. We remain steadfast in our commitment to our clients and to our community.
  • We are planful. We are in a new situation where information and best practices can change by the hour or by the day. We will set a course and as we learn new information, we will update plans for our work.
  • We will model radical hospitality in a world of physical distancing. We will follow the guidance and best practices from the CDC and the Minnesota Department of Health. We will also ensure that our clients know All Are Welcome Here as we continue to provide critical services in the areas of food and family support, although how we provide services may shift over time.
  • We acknowledge systemic inequities. We acknowledge that each decision we make as an employer and service provider has unique impacts on each our stakeholders. As an employer and service provider, we are making decisions to continue to support clients, staff and volunteers in all the ways that we are able to in alignment with our vision, mission, values, commitment to diversity and business needs.

Interfaith Outreach goes curbside during COVID-19.

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